Privacy policy

Privacy Policy

Last updated: 28/04/2026

 

At ORLA Ireland, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment details

  • Order history

Automatic Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on pages

  • Referral source

 

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver products to you

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and security issues

  • Send order confirmations and updates

  • Send marketing emails (if you opt in)

  • Analyse store performance and advertising results

 

3. Legal Basis for Processing (GDPR)

If you are located in the UK or EU, we process your personal data under the following legal bases:

  • Performance of a contract

  • Legal compliance

  • Legitimate business interests

  • Your consent (where required)

 

4. Cookies

We use cookies and similar technologies to:

  • Keep your cart active

  • Improve website performance

  • Remember preferences

  • Measure traffic and analytics

  • Deliver personalised advertising

You can disable cookies through your browser settings.

 

5. Sharing Your Information

We may share your information with trusted third parties necessary to run our business, including:

  • Shopify (store platform)

  • Payment providers (PayPal, Klarna, Stripe, etc.)

  • Shipping carriers

  • Email marketing providers

  • Analytics providers

  • Advertising platforms such as Meta and Google

We only share data necessary to provide these services.

 

6. Payments

Payments are securely processed by third-party payment providers. We do not store full payment card details on our servers.


7. Marketing Communications

If you subscribe to our newsletter or agree to receive promotions, we may send you marketing emails.

You can unsubscribe at any time by clicking the unsubscribe link in any email.

 

8. Data Retention

We retain personal information only as long as necessary to:

  • Complete your order

  • Meet legal, tax, or accounting obligations

  • Resolve disputes

  • Enforce agreements

 

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to marketing

  • Withdraw consent

  • Request data portability

To exercise any rights, contact us using the details below.

 

10. Security

We use secure systems, encryption, and trusted providers to help protect your personal information. However, no online transmission is 100% secure.

 

11. Third-Party Services

Our website may use services such as:

  • Google Analytics

  • Meta Pixel / Facebook Pixel

  • Google Ads

  • Shopify Apps

  • Payment Gateways

These services may collect information under their own privacy policies.

 

12. International Transfers

Your information may be processed outside your country, including countries with different data protection laws. Where required, safeguards are used.

 

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, contact:

ORLA Ireland

Email: info@orlaireland.com